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When you use Frock Box ("Frockbox.com", “ Frockbox.ca”,"Frock Box", "we", "our", "us") you understand that you are subject to the following conditions. If you visit or shop www.frockbox.ca, you accept and agree to abide by these conditions. Please read them carefully. When you use any current or future FROCKBOX.CA or FROCKBOX.COM service, you will be also subject to the guidelines and conditions applicable to such service or business. Before placing an order for products or Services, if you have any queries relating to these terms and conditions, please email our customer service team at [email protected]
BY USING THE FROCKBOX.CA SITE AND THE SERVICES OFFERED THROUGH IT, YOU AGREE TO BE BOUND BY THESE CONDITIONS OF USE AND ALL RELATED POLICIES, CONDITIONS, AND GUIDELINES. IF YOU DO NOT AGREE WITH ANY OF THESE CONDITIONS OF USE, YOU MAY NOT USE THE FROCKBOX.CA SITE.
You may simply browse the Site as a visitor or you may create an account ("Account") to become a client ("Client"). You must be a Client to order Frock Box Subscriptions.
To become a Client, you must provide your name, email address, other registration information, and select a password ("Account Information"), which you should not share with any third parties. In becoming a Client, you represent and warrant that: (a) all required Account Information you submit is truthful and accurate, and (b) you will maintain the accuracy of such Account Information. We will also ask you for additional information about your size, fit, and style preferences in order to establish your style profile ("Style Profile"). In order that the Services work best for you, please keep your Style Profile up to date by contacting us ([email protected]) with any adjustments. Please also keep your Account Information confidential. If someone accesses our Services using your Account Information, we will rely on that Account Information and will assume that it is really you or someone you have authorized who is accessing the Services. You are solely responsible for any and all use of your Account Information and all activities (including orders placed through the Services) that occur under or in connection with your Account. We reserve the right to take whatever action we deem necessary to preserve the security of the Services and your Account, including without limitation terminating your Account, changing your password, or requesting additional information to authorize transactions on your Account. You agree to be responsible for any act or omission of any users that access the Services under your Account. You may not use anyone else's Account at any time without the permission of the Account holder. Please notify us immediately if you become aware that your Account Information is being used without authorization. You agree not to register for more than one Account, register for an Account on behalf of an individual other than yourself without such individual's authorization, or register for an Account on behalf of any group or entity. Your account be accessed, once set up, by going to www.frockbox.ca/customer/login
Favourites Package. When you sign up for a Frock Box Favourites subscription, we will send you Five (5) Clothing Items or Accessories chosen by Frock Box, at its sole discretion. You will be able to try them on to see what you like. You can decide to keep all, some, or none of the Products in the shipment, and we will charge you for the items you keep as described in the Styling Fee and Payment section (below). Gold Package. When you sign up for a Frock Box Gold subscription, you are charged a flat rate of $59.95 + Shipping to receive a coordinated bag of items. You may receive a 2-3 pieces including accessory to create a cohesive look. You are not charged further for keeping any items, and are able to return items should they not work for you (see below, Returns) Jewel Package. When you sign up for Frock Box Jewel, you will receive a piece of jewelry or accessory created by a Canadian designer for a flat rate of $29.95 + Shipping. Your bag will be shipped on the 7th of each month, and does not include tracking information.
Favourites Subscription: If you want to return any of the Five (5) Pieces selected for you in your Favourites Subscription, simply place them back in the re-sealable package you received the items in and mail them back to us at no cost to you using the return shipping label provided. Any returned products must be postmarked no later than five (5) business days after you receive the package (the "Return Date") and must be unworn and in the original condition. You will retain title to the Products and risk of loss of the Products will remain with you until we receive the returned Products and we determine that the Products were returned unworn and in their original condition, at which point you will be deemed to have rejected the Products and title will return to us. Until you have paid for items chosen for you, Frock Box still owns the items. We will assume that you have chosen to keep any Products in the Favourites Bag that you do not postmark back to us by the Return Date, and we will charge your Account for those Products any time after the Return Date. Any exceptions permitting a return postmarked later than the Return Date must be requested by emailing [email protected] a timely manner and may be granted at the sole discretion of Frock Box. Any returns postmarked after your Return Date without prior approval will be subjected to a 20% Restocking Fee of the price of the items returned (plus applicable taxes).Unfortunately, we cannot guarantee that you will be able to exchange or replace any item.
Gold Subscription: If you want to return any items received in your Frock Box Gold package, please send an email to [email protected] with subject line “Gold Return” and your account number to receive a pre-paid return label. We will pay for one (1) free return for every three (3) months of your subscription. If you need to return any items during those months and you’ve used your free return, the cost of returning the items to us is at your expense. Your returns MUST be shipped back to us within fourteen (14) days of receipt of the package in order to receive a refund, and you cannot return multiple month’s bags at one time. Once received back by our warehouse, a refund for your bag will be issued – if you only send back some of the items you received, you will be refunded a partial amount.
Jewel Subscription: We do not offer exchanges or refunds on Jewel Box items for health& safety reasons. If you receive a damaged item, please reach out to [email protected] along with a picture of the damage.
If you want to exchange any of the Products in your Subscription (e.g. for a different size), you can request an exchange by emailing us at [email protected] If the item is available for your Stylist to select from upon your next renewal, your stylist will select it for you. If you elect to request an exchange, return the original Product in the prepaid return package by the Return Date.
Exchanges are not available for Gold or Jewel subscriptions.
Legal Details. Your scheduling of a Subscription is an offer to purchase the Products in the Subscription. We may accept your offer by processing your Styling Fee payment and shipping you the Subscription. For any reason, we may decline to accept your request for a Subscription. If we decline to accept your request for a Subscription, we may attempt to notify you at the email address you provided. All Products will be deemed accepted by you upon shipmentreceipt, and title to and risk of loss passes to you when we provide the Products to a common carrier. Until you pay for them items you receive, they are still the property of Frock Box, and once payment is received, ownership passes to you.
When we ship you a Frock Box Favourites, we will charge you a non-refundable "Styling Fee" in the amount of $24.95. The Styling Fee will be charged to your credit card or other payment method immediately. Within five (5) days of receiving your Favourites Subscription, we request that you return any Products you don't want to keep. If you choose to keep Products from your Favourites Subscription, the Styling Fee will be credited towards the purchase price of those Products (prices will be outlined on the invoice you receive with your shipment, and each piece will be individually priced between $29-$79 Canadian). If you have a credit in your Account at the time of processing the Styling Fee or paying for Products, the credit will be applied before we charge your credit card or other payment method then available. By submitting your payment information to us, you authorize us to charge your credit card or other payment method then available in accordance with this policy, including for kept Products, and any Products that are returned late or damaged. You agree to the Styling Fee being charged to the card on file on a recurring basis every month on your renewal date until you cancel the automatic Subscription by (i) clicking the "Your Subscription" link on your account homepage when you log in, choosing to cancel your subscription, and following the prompts and options that follow or (ii) by emailing us at [email protected] stating that you want to stop receiving automatic Subscriptions from the email address then currently associated with your account, along with your reason for discontinuing. You may cancel an upcoming Subscription by accessing your account and cancelling the Service at any time prior to your renewal date. You represent that you will not use any credit card or other form of payment unless you have all necessary authorization to do so. We will not be liable in the event your children or others acting with or without your permission use your credit card, PayPal account, or other means of payment to make orders on the Services; however, you may report any unauthorized use to us, and we will use reasonable measures within our control to help prevent future unauthorized use of your credit card or other payment method. The above applies to our Gold Subscription ($59.95 + shipping) and Jewel Subscription ($29.95 + Shipping) as well.
Frock Box does not disclose the prices of its Products until you receive an Invoice for your Subscription. While Frock Box makes efforts to follow the style and price preferences you express in your Styling Profile, we do not guarantee that every item in your Subscription will comply with those preferences. You are responsible for paying for all Products in your Subscription , whether they conform to your Style Profile or not, unless you return the Products in accordance with our return policy. You are responsible for the payment of any Styling Fees, and Canadian sales taxes that apply to your order where we elect or are required to collect and remit such taxes. Frock Box provides certain promotions or credits to customers. The application of the promotion or credit will be reflected on your receipt. We do our best to ensure all items shipped are without damages or defects. If you receive a damaged or defective item, please contact us at [email protected] and include a picture of the item/damage prior to your Return Date so we can resolve the issue before you are charged for the item.
You may purchase Frock Box gift cards through the Shop ("Frock Box Gift Cards"). Frock Box Gift Cards can be redeemed solely through our Services for Products or Styling/Subscription Fees. Frock Box Gift Cards cannot be redeemed for cash. For balance information, log in to your Customer Account and it will be listed at the top of your account page. Frock Box Gift Cards require activation once received, again by logging in to your customer account and adding the Gift Card number to your profile. Risk of loss and title for Frock Box Gift Cards pass to the purchaser upon electronic transmission to the purchaser or designated recipient. Frock Box is not responsible for lost or stolen Frock Box Gift Cards, or for use without your or the recipient's permission. Frock Box reserves the right to close accounts or request alternative forms of payment if a Frock Box Gift Card is fraudulently obtained or used.
When you visit FROCKBOX.CA or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the FROCKBOX.CA site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on the FROCKBOX.CA site - such as text, without limitation, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software - is the property of FROCKBOX.CA or content suppliers, and is protected by Canadian and international copyright laws. The compilation of all content on the FROCKBOX.CA site is the exclusive property of FROCKBOX.CA and protected by Canadian and international copyright laws. All software used on the FROCKBOX.CA site is the property of FROCKBOX.CA or its software suppliers, and protected by Canadian and international copyright laws.
Frockbox.ca, Frock Box, and other marks indicated on our site are trademarks or registered trademarks of Frock Box Ltd. in Canada and other countries. Frock Box graphics, logos, page headers, button icons, scripts, and service names are trademarks of Frock Box. Frock Box trademarks may not be used in connection with any product or service that is not Frock Box, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Frock Box. All other trademarks not owned by Frock Box or its affiliates that appear on the FROCKBOX.CA site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Frock Box.
You shall not use Frock Box’s Website or materials to past, transmit, upload, distribute or publish any content that is libelous, seditious, defamatory, blasphemous, fraudulent, invasive of another’s privacy, tortuous, obscene, pornographic, abusive, infringing or otherwise illegal, as determined in the sole discretion of Frock Box. You agree to comply with all applicable local, provincial, federal and international laws, regulations and treaties while using this site. In addition, while using the website in accordance with these terms as modified from time to time, you agree to comply with generally accepted internet standards and shall refrain from any abusive use of this site.
You agree not to (i) take any action or (ii) make available any content on or through the Services that: (A) violates any third-party right, including any intellectual property or proprietary right; (B) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, offensive, or profane; (C) constitutes unauthorized or unsolicited advertising, junk or bulk e-mail; (D) involves commercial activities and/or sales without our prior written consent; (E) impersonates any person or entity; (F) interferes with or attempts to interfere with the proper functioning of Our Technology in any way not expressly permitted by the Terms; or (G) attempts to engage in or engage in, any potentially harmful acts that are directed against Our Technology.
Frock Box reserves the right, in its discretion, to suspend your Account, your use of the Services or the sending of Subscriptions at any time at our discretion including, as necessary to protect the security or operation of the Services.
In the event that you provide us any ideas, thoughts, criticisms, suggested improvements or other feedback related to Products or the Services (collectively "Feedback"), you agree we may use the Feedback to: (a) improve our Services or any Products and (b) promote the Services and Products, and that you will not be due any compensation for your Feedback that is used in these ways. To the extent that we have your name, likeness, or voice, this will be part of the Feedback and you agree that we may use your name, likeness and voice in the same manner that we can use other Feedback. You grant to us a worldwide, royalty-free, fully paid, perpetual, irrevocable license to use, reproduce, modify, translate, distribute, perform, display, import, sell, offer for sale, make, have made and otherwise exploit the Feedback in any form, media, or technology, whether now known or hereafter developed, and to allow others to do the same. This is true whether you provide the Feedback on the Services or through any other method of communication with us, unless we have entered into a separate agreement with you that provides otherwise.
We reserve the right to modify or discontinue the Services (including Subscriptions) with or without notice to you. We will not be liable to you or any third party should we exercise our right to modify or discontinue the Services. If you object to any such changes, your sole recourse will be to cease access to the Services. Continued access to the Services following notice of any such changes will indicate your acknowledgement of such changes and satisfaction with the Services as so modified. You agree that we, in our sole discretion, may immediately terminate your access to the Services at any time, for any reason, in our sole discretion. You agree that we will not be liable to you or any other party for any termination of your access to the Services.
The Services and all content, products and services included on or otherwise made available to you through the Services are provided by Frock Box "with all faults" and on an "as is" and "as available" basis, unless otherwise specified in writing. Frock Box makes no representations or warranties of any kind, whether express or implied, as to the operation of the Services or any content, products or services included on, or otherwise made available to you through, the Services, unless otherwise specified in writing, including, but not limited to, any warranties of merchantability, fitness for a particular use or purpose, non-infringement, quiet enjoyment, and accuracy. You expressly agree that your use of the Services and products purchased through the services is at your sole risk.
You acknowledge and agree that we are only willing to collect payment, facilitate the fulfillment of orders, and provide access to the Services if you agree to certain limitations of our liability to you and to third parties. You understand that to the extent permitted under applicable law, in no event will we or our officers, employees, directors, parents, subsidiaries, affiliates, agents, or licensors be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data, lost opportunities, or business interruptions or other intangible losses (even if such parties were advised of, knew of or should have known of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy), arising out of or related to your use of or access to, or the inability to use or to access, the Services, regardless of whether such damages are based on contract, tort (including negligence and strict liability), warranty, statute, or otherwise. We will not be liable for any damages arising from the products or for any information appearing on any other site linked to our Services. If you are dissatisfied with any portion of the Services, your sole and exclusive remedy is to discontinue use of the Services. Our total liability to you for all claims arising from or related to the Services is limited, in aggregate, to the greater of (i) the total amount of your orders in the three (3) months prior to the date of the event giving rise to our liability, or (ii) fifty dollars (CDN $50.00). Without limiting the foregoing, under no circumstances will we or our licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond our reasonable control, including, without limitation, internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of god, war, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties.
Frock Box, Ltd.
73 Newgate Way, St. Albert, AB T8N 4H1
Last updated May 8, 2017